Navarino offers to all its mini-M customers a unique, free-of-charge support package, including unit replacement guarantee, customized statistical reports, mini-M operation training (at Navarino's Piraeus training center) and installation (free within the vicinity of Piraeus).

A. Unit Replacement Guarantee
All mini-M terminals with a problem that cannot be remotely rectified will be replaced within 2 working days. The only prerequisite is that terminals use Navarino SIM cards or CCC (Crew Calling Cards) exclusively.

Terms and Conditions
• Navarino has a 2-day period to determine if the problem can be fixed onboard and act
accordingly. Within the 2-day period, Navarino is obliged either to fix the problem or to
give the green light for replacement.
• The Terminal owner must be using either a SIM card or PPC cards from Navarino for the
replacement guarantee to be valid.
• In case the terminal was originally purchased from a different supplier, but uses
Navarino's SIM, the replacement guarantee is valid. If the user wants to take advantage
of our replacement guarantee but does not use a Navarino SIM card, we will undertake
to replace it on the condition that our SIM card will be used in the future.
• If the terminal is not covered by warranty then we replace it (to save time) but we
charge the customer for the broken part. If the terminal owner does not want to fix the
malfunctioning terminal then he should return the replacement terminal to Navarino or will
get charged for a complete new set at standard list price.
• Shipping costs: The customer will be charged for the malfunctioning terminal and for the
replacement terminal. Shipping costs that may arise if we send the terminal back to the
factory will be paid by Navarino.

B. Customized Statistical Reports
Upon request, Navarino provides customized statistical reports of mini-M traffic adapted to each customer's preferences (bar charts, graphs, comparison tables etc.) on a monthly basis. It also provides monthly electronic bills.

C. Mini-M Operation Training*
Navarino provides free of charge mini-M training sessions to customers that purchase at least one product or service from the company. Training sessions ensure efficient and safe use of the terminals, are private and take place at the Navarino’s training center in Piraeus.

D. Installation*
Although Navarino recommends that terminals are installed by the crew in order to avoid expenses and save time, we can arrange installation in most ports of the world. Installation in Piraeus vicinity is performed by Navarino engineers and is free of charge. In case that installation takes place within Greece, the customer pays only for the travel and accommodation expenses.

* C and D services apply to shipping companies based in Greece