Navarino maintains a highly trained and experienced customer care team as well as technical support team, ready to address most customer queries and problems. The company has invested in advanced software systems and process management techniques that enable its customer care department to increase efficiency in monitoring and resolving customers' problems. The main policy is to resolve any problem within the same day that it has been reported. This policy is reflected in the very high customer retention rate (97.4%) that Navarino has achieved.