| Q: Is it necessary
to insert any card to use my mini-M?
A: No the mini-M can be used activated and commissioned with
or without Sim card. Please contact Navarino Telecom Sales
department for further clarification.
Q: How do I register my mini-M?
A: mini-M terminals can be activated-commissioned through
an ISP as well as the telecommunication authority of the country
where your vessel is registered. Please send your request
to Navarino Telecom Sales department.
Q: What is the registration fee and
the airtime rates for a mini-M?
A: Please contact Navarino Telecom Sales department.
Q: The display of my mini-M reads
"MES not authorized" or "MES time out"?
A: Check if the terminal/Sim card is properly commissioned
(contact Navarino Telecom Customer Care department). If so
contact your hardware supplier as the terminal is probably
malfunctioning.
Q: What number should we dial in
order to reach a mini-M?
A: The terminal can be activated with four phone numbers:
two voice numbers (one for the handset and one for the additional
phone), one fax number and one data number. Additionally by
using a SIM card you will get another five numbers (provided
that the card is inserted into the terminal). All numbers
could receive calls. Please remember the international code
for the Ocean Region (Global = +870; AORE = +871; POR = +872;
IOR = +873; AORW = +874).
Q: My mini-M indicates, "Wait
for NCS" in the display when just switched on?
A: This message means that the mini-M has not been able to
receive any signal from the satellite. The message is normal
for some few minutes when just switching on the mini-M. Check
that the antenna is pointing towards the satellite (check
with the Antenna Azimuth & Elevation Map). If this indication
persists contact your hardware supplier.
Q: After switching on my mini-M requests
for a PIN, PUK or PUC code?
A: The mini-M or the Sim card which is inserted is probably
being protected by a security PIN code. Do not attempt to
insert any code (except you have been provided with it). We
suggest contacting Navarino Telecom Customer Care department
before any action is taken. If for any reason you type any
incorrect code the terminal/Sim card could be locked permanently.
Q: The display of my mini-M reads,
"Cannot find satellite" or "Searching for satellite"
in the display?
A: The problem could be that the antenna is not lined up towards
the satellite, or the line of sight towards the satellite
is blocked. A tracking antenna, for maritime and/or car-phone
mini-M will usual automatically line up towards the satellite,
while the portable and/or big dish should manually be lined
up. Problem could also be that the mini-M cannot track the
frequency transmitted by the satellite. This is a case contact
your mini-M supplier.
Q: My mini-M indicates "Congestion"
or "Busy with call" in the display when I try to
make a call?
A: The mini-M is occupied on one of the other services (Fax,
Data, or other voice call). Please check that the AUX phone,
fax or data port is in use.
Q: How can I make a phone call on
my mini-M?
A: You have to remember that you always have to dial international
calls when using a mini-M. Type in your called number as:
00 (e.g. 00 3010 41 11 311, phone number of Navarino Telecom
S.A.).
Q: Can I also make a voice call on
my mini-M when it is connected to a mail server?
A: No, it is not possible to have more than one connection
at the same time.
Q: How to send a fax using my mini-M?
A: You have to remember that you always have to dial international
calls when using the fax machine connected to the mini-M.
Type in your called number as: 00 (e.g. 00 3010 42 26 041#,
fax number of Navarino Telecom S.A.). # is required after
fax dialling the number.
Q: I cannot send a fax to another
fax machine connected to a mini-M?
A: mini-M-to-mini-M connection is not a feature that can be
guaranteed by mini-M manufacturers. The main problem is the
negotiation between the two fax machines is corrupted due
to the long delay (mini-M -> Satellite -> LES ->
Satellite -> mini-M gives a total distance as minimum 144.000
km).
Q: Can I install any fax machine
I want to my mini-M?
A: In theory yes, but Navarino Telecom is only recommending
some few types, the Samsung and Olivetti, as they have been
heavily tested. Please contact Navarino Telecom sales department
for more information. If you choose any other fax machine,
please let the supplier of the fax machine make the set-up
to the mini-M for you and make sure that operates by tone
mode and that the modem speed is 2.400 bps for incoming and
outgoing fax messages.
Q: I am using a fax-program on my
PC/Laptop but I cannot send/receive faxes?
A: You cannot use the ordinary data port of the mini-M when
faxing. This port is designated for data communication only.
You will need an external modem connected to the PC/Laptop
and the AUX/Fax port of the mini-M. Please remember to set
up this port for Fax communication. It is easier to use a
normal fax machine dedicated for this purpose.
Q: Do I need a modem to be connected
between my PC/Laptop and my mini-M?
A: That depends of what you want to do. If you want to send
e-mails or go on the Internet, you have to connect the PC/Laptop
to the data port of the mini-M (use a straight line serial
cable RS 232) and then you will be using the build-in modem
in the mini-M. Whereas if you want to send faxes from the
PC/Laptop, you have to connect a modem to the PC/Laptop and
connect the 2-wire cable to the AUX/fax port of the mini-M.
Q: Is it possible to extend the cable
between handset cradle and Main Terminal?
A: This is not recommended by any mini-M manufacturer as it
can have a negative effect on the sensitivity of the signals
running in the cable. The cable is standard.
For any other purpose or problem might appear
using your mini-M terminal, please fill and return the attached
questionnaire to Navarino Telecom Customer Care department
and we will assist you with the best possible way.
Navarino Telecom SA
Customer Care Department
Tel: +30 210 4111311
Fax: +30 210 4226041
Telex: +601 211116
Email: Support@NavarinoTelecom.com
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